Frequently asked questions about zilvera’s jewellery
Most of my jewellery is not hallmarked. However you can be sure that you buy real silver from zilvera’s. My materials are purchased from renowned suppliers. In the silver melted by myself I guarantee precious metal content within the range of +/- 5%. It means that if the item is labelled 925 silver, the silver content can not be lower that 878. My jewellery is never labelled ‘silver’ if it is silver-plated, silver-filled, alpaca etc. More information on silver purity standards here.
If a piece is tested with a reliable test technique (not granny’s home testing methods) and it turned out that the silver content deviates more than 5%, you can return your piece and get your money back. You will have to present sufficient evidence for that (pictures, test results).
If you know that you are allergic to nickel in all forms, also in sterling silver, then 999-silver jewellery from precious metal clay could be a solution for you. Just look at the items in my shop tagged 999-silver. If a piece has a sterling silver bail or earhooks, I can replace these parts with fine silver where technically possible. For instance, the earhooks of all these dangles can be replaced – free of charge – with earhooks made of 0,8 mm thick fine silver wire. Another option -to be ordered as an extra – could be surgical steel earhooks.
Take one of your existing rings, draw a line with a very fine (!) pencil or liner on the inside of it and measure the inner diameter as exactly as possible. Convert it to a size scale which is used in your country using this ring size conversion chart. Or use this ring sizing guide as help.
The situation is more complicated when the ring is meant for a person whose size you do not know – and you don’t want this person to know that you are going to buy her a ring. Follow my blog for an update on this topic.
- design: your drawing, my drawing approved by you or an existing item as a model
- materials, especially stones: a stone can be chosen among the stones in my stock, ordered, or you can send me your own stone too. You can also order a jewellery piece made from your own precious metals which I will recycle (cast). In this case we have to measure the quantity of the metal and fix it in an (oral) agreement.
- time, mode of shipment and price
after that you pay a small deposit (10-20 euro’s depending on the total price) and I start working on your assignment. I keep you constantly informed on the progress, providing as much visual material as possible. After the item has been finished you have a choice whether to buy it or not. In the last case the deposit will not be refunded.
If an item has been broken by accident or misuse which do not qualify as normal wear, it can be repaired if technically feasible. For this repair a separate price will be agreed. A refund is not possible.
The judgment what qualifies as normal wear and what – as damage by accident/misuse – will be done based on technical evidence, such as pictures, description etc.
The above never applies to items made to order, i.e. they cannot be sent back.
Shipment and packaging
Shipment fee includes the cost of packaging. Items with a value of EUR 50/ USD 70 or more are always shipped by registered mail with track and trace #.
Less expensive items can be sent by registered mail if chosen by the buyer. Extra insurance can be provided on request, all the costs of insurance to be borne by the buyer.
Combined shipping of several items together and shipping to the Netherlands are subject to special shipping discounts. Please contact zilvera
Depending on your location, the mode of transport and the time of the year/week, items which are ready to ship are delivered:
- in The Netherlands: within 1-2 days
- in the EU countries: 3 to 10 days
- USA, Canada, Australia: 10 days to 3 weeks
Allow a couple of days extra for items which need to be modified or customized (sized etc).
Damage during transport is covered by quality guarantees unless it happened owing to the reasons which zilvera’s could neither foresee nor control.
If the buyer claims (s)he never received the item (s)he has to provide sufficient evidence for that. In this case the buyer gets a refund.
To avoid situations when a package gets lost it is recommended to have jewellery shipped per registered (and insured) mail. However the extra costs of such delivery are often not in proportion to the price of the jewellery piece. For cheaper items we can agree to split risks and costs.